sandiegophil Posted June 23, 2021 Share Posted June 23, 2021 Hello, I have users that are running 2018 without issue and the same users also have 2021. Geolocation works fine with 2018 but with 2021 their 360 login name is present but geolocation will not load maps. Opening the same file in 2018 works fine. The other item is when the pull-down is selected next to their sign in name the only two options are: Explore Purchase Options and Manage License. The two options above, Sign Out and Account Details are not displayed. Any help is greatly appreciated. Thanks, Phil Quote Link to comment Share on other sites More sharing options...
TRogers Posted June 23, 2021 Share Posted June 23, 2021 You will need to logout of 2018 and 2021. Restart your computer. Open 2021 and initiate the geomaps and let it prompt you to login there in 2021. 1 Quote Link to comment Share on other sites More sharing options...
sandiegophil Posted June 24, 2021 Author Share Posted June 24, 2021 TRogers, Thank you for your reply, I still receive the same error, please see attached. If you have any other suggestions please let me know. Thanks, phil Quote Link to comment Share on other sites More sharing options...
BIGAL Posted June 24, 2021 Share Posted June 24, 2021 You must have bought your CIV3D from a Autodesk Rep so get in touch with them that should be part of their job they will solve very quickly. Even if you upgrade online etc behind the scenes a dealer is attached to your account. Quote Link to comment Share on other sites More sharing options...
sandiegophil Posted June 24, 2021 Author Share Posted June 24, 2021 BIGAL, I did contact our reseller and they said they don't have a solution but they'll get back to me if Autodesk replies to them. I'm still on them as this is not even close to a resolution. The attached image is what I get in 2021, those two lines will duplicate every time I try to login. I can open the file in 2018 and it's all good but the same file shows no map in 2021. I have logged out, logged back in and credentials will show in 2021 but no maps and no way to log out in 2021. Even made a new account, same result. I've also removed the Web Services folder with no luck. Any other suggestions are welcome. thanks, phil Quote Link to comment Share on other sites More sharing options...
BIGAL Posted June 24, 2021 Share Posted June 24, 2021 You can log into autodesk and have a look at your account status, something like www.Autodesk/manage but you need to be the contract manager and have a password. We had like 15 autodesk products. I was manager but just gave IT my login so got all the notifications re account. Quote Link to comment Share on other sites More sharing options...
sandiegophil Posted June 24, 2021 Author Share Posted June 24, 2021 I can login and have managerial access but what should I be looking at? As a side note, we are running network licenses, not user name based licenses. thanks, phil Quote Link to comment Share on other sites More sharing options...
sandiegophil Posted June 25, 2021 Author Share Posted June 25, 2021 this was the solution, just fyi https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-update-or-reinstall-Autodesk-Single-Sign-On-Component.html?us_oa=akn-us&us_si=024d443b-bc62-46e3-b5db-dcce720aea3c&us_st=adsso 2021 thanks for all the help, phil Quote Link to comment Share on other sites More sharing options...
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