As a long time user of AutoCAD and Inventor and a retired CAD Manager, I believe my experience and dealings with both Autodesk and their local agent qualify me to make the following statement. Upon retirement, I wanted a CAD app at home, but could not afford to purchase Autodesk products. So, I purchased IntelliCAD as a 2D alternative and in the main as it is closely aligned to AutoCAD was happy. However, I now have 2 gripes to publish.....
1. I noted after a trouble free install that CHPROP did not work, so I raised a concern via the software and subsequent email re this fault. I am running the app on Windows 8.1. The only reply I got was that their version worked on Windows 7, which is of no help to me. I replied politely expressing my concern and was re-sent their original reply. It is one of the commands I use most, in 2D drafting. Not Happy.......
2. I recently upgraded to Windows 10 to discover that IntelliCAD needed reauthorisation. On further investigation, I discovered that if one changes computer, or OS, then IntelliCAD needs to be de-authorised first, the subsequent file sent to them to show it has been deauthorised. Then once reinstalled it can then be reauthorised. I did not know that before I changed to Win10 and appears that in this event there is a cost, which I believe is totally wrong and not something I have experienced with any software provider in nearly 30yrs of CAD and 45yrs working with computers.
I sent them an email over a week ago re this issue and to date have had no reply.
As a consequence, and as one has 30 days from upgrade to Win10 to revert back to 8.1, I have reverted back. Once I did this, IntelliCAD then worked again, albeit not the CHPROP.
My opinion is, "Don't complain about the service from IntelliCAD, there isn't any!"